Terms and Conditions

By Ordering and Purchasing goods it means you Agree with the Terms and Conditions

REFUNDS/ RETURNS

Melta Creations PTY LTD will accept returns within 7 days of receipt of delivery, provided the product is in its mint and original packaging and in the same condition as when received. The return authorization number will only be valid for a period of 7 days, commencing on issue of the return authorization number. If the goods and packaging are not in mint condition, they will be returned to the customer at the customer’s expense.Should the user, for any reason, wish to return their purchase they will be liable for a 15% handling fee. Users must advise Melta Creations PTY LTD in writing of their cancellation and any such cancellation must be from the person who made the original purchase. Authorization must be received prior to returning goods to ensure refund.

DEFECTIVE ITEMS CAN BE RETURNED FOR REFUND OR REPLACEMENT SUBJECT TO THE FOLLOWING RESTRICTIONS:

  1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
  3. All custom/special orders may not be cancelled, and can only be returned for repair.
  4. All non product related fees (shipping, transaction and insurance) are not refundable.
  5. If unopened goods are returned within 7 days, you will receive a refund excluding transport and transaction costs.

In terms of special offers, should Melta Creations PTY LTD supply the wrong product or if the product is in any way faulty or damaged, Melta Creations PTY LTD will exchange it for the correct one. However, if the product is no longer being offered at the special rate, it will not be replaced, and Melta Creations PTY LTD will refund the buyer’s purchase price including delivery costs.

In terms of hardware, all guarantees are immediately null and void should any equipment be tampered with or should the seals on equipment be broken by anyone other than the manufacturers’ representative or should the goods be operated outside the manufacturer’s specifications.

Under no circumstances will Melta Creations PTY LTD be liable for any damage arising from any misuse or abuse of goods.

 

 

Delivery Information and Charges

Collection Info : 90 Main Road , Sea Point, 8005, Cape Town

  • Collection Times: Monday – Friday (9:00am – 5:00pm)

Delivery regions and estimated time for delivery:-

PRICES ARE VAT INCLUSIVE

  • Delivery: Johannesburg (24/48Hrs) – R200.00
  • Delivery : Sea Point Area Only Free
  • Delivery: Major Centers (24/72Hrs) – R200.00
  • Delivery: Regional Areas (48/72Hrs) – R250.00
  • Delivery: Extra Heavy Shipment over 30KG (48/72Hrs) – R540.00

Please note that these prices might change depending on the product being shipped.

ORDERS OVER R 3000.00 IN VALUE , DELIVERY IS FREE.

 

Certain Large or heavy items may incur additional delivery charges

Important Info :

Regional areas Include the following areas :
Port Elizabeth, East London, Bloemfontein, Nelspruit, Polokwane, Kimberley, Vaal, Rustenburg, Pietermaritzburg, George, Witbank.

Regional Areas will be charged at regional courier rates. Melta Creations PTY LTD reserves the right to cancel orders should delivery prices be incorrect.

All items in your shopping cart will be dispatched if the items you have ordered are in stock.

All goods in transit are insured to their full order value.

We will do our best to meet or exceed the estimated shipping times but rely on a 3rd party courier to meet our requirements.

FOR MORE INFORMATION, PLEASE FEEL FREE TO CONTACT US.

 

 In these Terms and Conditions we, our, us refers to Melta Creations PTY LTD. South Africa.

Acceptance of Terms
By accessing the content of www.meltacreations.co.za (the Website) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy, delivery information charges, returns  warranty policy terms, and any other business practices statements, and rules made on this website. If you object to any of the terms and conditions set out in this agreement, or any of the pages on the website listed above, you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Modification
Melta Creations PTY LTD reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

Melta Creations PTY LTD has complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Limitation of Liability
Melta Creations PTY LTD will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Melta Creations PTY LTDits employees or agents.

Copyright
All intellectual property of Melta Creations PTY LTD such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of their respective owners.

By using the Website you agree to respect the intellectual property rights of Melta Creations PTY LTD and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

Refunds/ Returns

Should the user, for any reason, wish to cancel their purchase they will be liable for a 15% handling fee. Users must advise Melta Creations PTY LTD in writing of their cancellation and any such cancellation must be signed by the person who made the original purchase. Should users wish to return a purchase, please call for a return authorization number or request a return number online.

 

Melta Creations PTY LTD shall only accept returns within 7 days of receipt of delivery, provided the product is in its mint and original packaging and in the same condition as when received. The return authorization number will only be valid for a period of 7 days, commencing on issue of the return authorization number. If the goods and packaging are not in mint condition, they will be returned to the customer at the customer’s expense.

Defective items may only be returned for refund or replacement subject to the following restrictions:

1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.

2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.

3. All custom/special orders may not be cancelled, and can only be returned for repair.

4. All non product related fees (shipping, transaction and insurance) are not refundable.

5. If unopened goods are returned within 7 days, you will receive a refund excluding transport and transaction costs.

In terms of special offers, should Melta Creations PTY LTD supply the wrong product or if the product is in any way faulty or damaged, Melta Creations PTY LTD will exchange it for the correct one. However, if the product is no longer being offered at the special rate, it will not be replaced, and Melta Creations PTY LTD will refund the buyer’s purchase price including delivery costs.

In terms of hardware, all guarantees are immediately null and void should any equipment be tampered with or should the seals on equipment be broken by anyone other than the manufacturers’ representative or should the goods be operated outside the manufacturer’s specifications.

Under no circumstances will Melta Creations PTY LTD be liable for any damage arising from any misuse or abuse of goods.

Price Changes:

Should a product or certain products prices change during the time of your purchase and delivery we will notify you and give you the opportunity to either:

A) Cancel the order and we will refund any monies paid, including delivery charges, or

B) Purchase the product at the higher rate.

All pricing is subject to the ROE (rate of exchange) at our suppliers.

We update all pricing on the website regularly to ensure that our pricing matches that of our suppliers. In some cases change in pricing can occur when we’re not notified, and if this is the case during your purchase the options as above become available to you.

Disclaimers
The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained within the Website is provided on an as is basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.

We do not guarantee uninterrupted availability of the Website and cannot provide any representation that using the Website will be error free.

Third Parties
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

Severance
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Governing Law
This Agreement will be governed by the laws of South Africa and any user of the Website hereby agrees to be bound exclusively by the jurisdiction SA LAW without reference to rules governing choice of laws.

Products, Pricing and Images
All pricing includes VAT  – Pricing is subject to fluctuate without Notice.
Images, logos, icons, specifications and graphics are used for demonstration purposes only, please note the actual product may differ.(When in doubt please check manufacturers site for clarification)

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Delivery Terms

The terms of the shipment procedures, rules and obligations are highlighted on the website, and form part of the terms and conditions of this website, and use of the website by checking out constitutes your agreement and acceptance of the shipping policies.

Privacy Policy

Melta Creations PTY LTD’s pledge to you:

Melta Creations PTY LTD does not store any credit card or banking information on their site. We use a special portal to handle your payments . (click Payfast for details). Which means you may have to register with Payfast, but it also ensures that your details are secure.

Melta Creations PTY LTD respects your privacy. To better protect your privacy we provide this privacy policy explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy policy applies to the Melta Creations PTY LTD web site, located at http://www/meltacreations.co.za /http://www/meltacreations.com

Melta Creations PTY LTD will:

NOT sell, rent, or lease or give away your personal information

NOT keep you on our mailing lists if you have requested to be removed

NOT share your information with any trading partners unless you have requested information, products, or services that can be best handled by another company

Melta Creations PTY LTD will:

Treat your privacy very seriously and will adhere to this Privacy Policy.

Promote this Privacy Policy internally so all employees abide by it.

Keep this Privacy Policy accurate.

Melta Creations PTY LTD is one of South Africa’s retailers. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.

 1. Types of information we collect:

There are two types of information that Melta Creations PTY LTD collects online:

(1) personally identifiable information supplied by visitors to our web site

(2) non-personal information gathered as visitors navigate through the web site.

 Personally Identifiable Information:

Personally identifiable information is information that can be directly associated with a specific person or entity, such as name, address, or email address. Melta Creations PTY LTD collects personally identifiable information from site visitors in the following instances:

When you place an order on our site, we require you to provide your name, email address, mailing address, telephone number.

At the time of ordering, you will have to choose to register by creating a user name and password. By registering, you create a user profile which allows us to customize your experience on this web site, as well as provide a faster method for you to submit a request for information to www/meltacreations.co.za and receive back either the information or products desired.

It is not necessary to provide any personally identifiable information in order to simply browse our web site.

 Non-Personal Information:

Melta Creations PTY LTD routinely gathers non-personal information, including how many people visit this web site, the pages they visit, where they come from, how long they stay, their IP address, and the type of browser they used while visiting. None of this information is used to identify you personally.

Non-personal information is gathered through the use of cookies, web beacons and web server logs.

A cookie is a small piece of information that a web site sends to a visitor’s computer and which is then stored on the visitor’s hard drive.

A Web beacon is an electronic image, also known as a clear GIF or a single-pixel (1×1). Web beacons can recognize certain types of information on a visitor’s computer, such as a visitor’s cookie number, the time and date of a page view and a description of the page where the Web beacon is placed. You may render some Web beacons unusable by rejecting their associated cookies.

A web server log is a file where web site activity is stored. Every time a visitor requests a file or web page an entry is made into our server logs. These files include the HTML files and their imbedded graphic images and any other associated files that are transmitted to Web site visitors. Log files can be analyzed and summarized by another program.

Although Melta Creations PTY LTD uses web server logs, web beacons and cookies on this web site, we do not know who any visitor is unless that person specifically tells us.

2. How we use your information

 Non-Personal Information

Melta Creations PTY LTD typically uses the non-personal information we collect in order to better understand how you and other visitors use our web site, for system administration, to confirm that you’ve opened the emails that we send you, and to customize your experience when using this web site. For example, we use cookies to ensure that items added to your Shopping Cart during one visit are accessible to you on subsequent visits until you either place an order or delete the items from the Shopping Cart.

Personally Identifiable Information

Melta Creations PTY LTD may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our courier. Melta Creations PTY LTD has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.

Unless otherwise required by law, or as voluntarily released by you, your personally identifiable information is not shared with other organizations or persons, other than to organizations or persons assisting us in collecting, assembling or processing this information.

In the course of growing or restructuring our business, we may purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale. Also, in the unlikely event that Melta Creations PTY LTD, or substantially all of its assets are either acquired or subject to liquidation in bankruptcy, information may be transferred as well. We will require third parties who obtain access to your information as a result of a transaction to adhere to this privacy policy as a condition to transferring the information to them.

 3. Children and personally identifiable information

This web site is designed for those 16 years of age and older. We will not knowingly collect information of any kind from anyone under the age of 16. If we become aware of a visitor under the age of 16 providing information on our site, we will terminate any accounts associated with that visitor and purge our databases of all information provided by that visitor.

4. Access, accuracy and opt-out rights

Melta Creations PTY LTD will make every effort to provide you with access to your personally identifiable information so that you may review, update or correct that information. To protect your privacy and security, we will also take reasonable steps to verify your identity before enabling you to view your data and/or make corrections. If you have submitted personally identifiable information to Melta Creations PTY LTD and would like it removed or modified, please contact us at info@meltacreations.co.za . We will use reasonable efforts to comply with your request.

If you don’t want Melta Creations PTY LTD to gather non-personal information about you and/or place cookies onto your desktop, you can generally change your cookie and other security settings on your web browser. For more information, please consult your web browser documentation. Please keep in mind that if you choose to prevent Melta Creations PTY LTD from placing cookies onto your desktop, you may not be able to enjoy the full functionality of this web site.

If you have registered on this web site, your personally identifiable information relating to you and your order history are available to you. However, each time you log into your account on this web site, you will be required to provide the password that you created at the time you registered. After providing your password, you can edit or delete your information at any time through the “My Account” page.

We will also provide you the opportunity to opt-out at any time of certain or all contacts  from Melta Creations PTY LTD, and we will do everything we can to honor such requests. This choice will generally be offered at the bottom of our on-line or off-line communications to you. If you have any difficulty exercising your choices, please contact us at info@meltacreations.co.za , or you may contact us via the following methods:

By Phone:  +27 (021) 439 4138

By Fax:  +27 (086) 238 3101

5. Third party use of information collected on this web site

The Melta Creations PTY LTD web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.

Melta Creations PTY LTD may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our Courier. We also may grant limited access to your name and email address to the agency that deploys emails and other marketing campaigns on our behalf for the purpose of improving our marketing outreach programs. Melta Creations PTY LTD has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.

Melta Creations PTY LTD may employ additional third parties to provide marketing services on our behalf. With our approval, these third parties may also place ‘cookies’ onto your computer for analysis purposes. These third party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third party companies will only have access to non-personal information about your visit or transaction, such as the URLS which lead you to and around our web site, the pages visited, the product(s) purchased, and the amount spent. These companies will not have access to information that will allow them to personally identify you.

6. Other important information

If you have any questions that are not answered by this policy, or would like more information about any aspect of this policy, please contact us at info@meltacreations.co.za

Melta Creations PTY LTD reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications on this privacy policy.

 Navigational Information:

Melta Creations PTY LTD logs the user’s Internet Protocol Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. Additional browser information will be used in an aggregate form for tracking and performance measures.

Cookies:

Simply put, a cookie is a small piece of information that web sites use to remember information about users.

The use of cookies is standard on the Internet and many major web sites use them. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. The “cookie” itself does not tell us who you are, your email address or anything else personal. Even without accepting a cookie you can still access most of the features on the site. We use cookies for the sole purpose of keeping your Shopping Cart information, in the event you log out before you finish the order.

Data Sharing:

Melta Creations PTY LTD does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Melta Creations PTY LTD gives your name, shipping address, phone number, and order information to our Courier. Melta Creations PTY LTD has strict guidelines requiring all third parties to keep any shared personal information confidential.

If you have a question that isn’t answered here, please contact us and we’ll be happy to answer it for you. You can email us at info@meltacreations.co.za , or call us at +27 (021) 439 4138.

Protection of Children:

We never collect or maintain information at our website from those we actually know are under 16 years, nor is any part of our website structured to attract anyone under 16.

Links:

Our Site contains links to other sites with which we associate or are outside our service. These other sites may use their own “cookies”, collect data or solicit personal information from you. Please be advised Melta Creations PTY LTD is not responsible for the privacy policies and guidelines on these sites. We suggest you review their policies before you utilize their site.

 

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